[vc_row][vc_column width=”1/1″][vc_column_text]Before an order is dispatched, you are eligible to cancel your order at no charge to you within 5 days provided the items you are cancelling are not made to order.
In the case of you wishing to cancel an order after manufacturing has started, a 50% deposit from the full amount as per the invoice will be taken as a cancellation fee.
If for any reason you are not happy with your purchase please notify us within 30 working days to return eligible items for an exchange or a refund. After this 30 working day period The Cats Pyjamas reserves the right to refuse a return or exchange.
Please note goods that are personalized, bespoke or made to order to your specific requirements are non-refundable unless faulty.
The Cats Pyjamas inspects and packages all products prior to dispatch, however if damaged products are received please email us at firstname.lastname@example.org within 7 days to report damage.[/vc_column_text][/vc_column][/vc_row]