[vc_row][vc_column][vc_toggle title=”What is The Cats Pyjamas?”]The Cats Pyjamas is a graphic design studio with specialising in personalised products and custom made orders.[/vc_toggle][vc_toggle title=”How do I place an order?”]To place an order please choose your selected product. Products can be found at the top of the homepage . Once you select a product, there are easy to follow instructions. Click on “Add to Wishlist” should you wish to browse some more or “Add to Cart” to purchase. You can view your cart at the top right of the page. When you are ready to pay for your purchase click on the shopping cart icon to start the payment process.[/vc_toggle][vc_toggle title=”Is it possible to order over the phone?”]We can most certainly assist with any queries you may have but as we are a online store you will need to place your order via our website. Please do call Candice on 0723233737 Monday to Friday 9am to 5pm and she will be very happy to help if you are unsure of anything. If she does not answer please do leave a message or alternatively email her on firstname.lastname@example.org where we will get back to you as soon as we can.[/vc_toggle][vc_toggle title=”Do I need to set up an account to place an order?”]There is no need to set up an account with us, however setting up an account with us where we will be able to keep hold of your details safely and securely will mean that it is quicker and easier to shop with us next time.[/vc_toggle][vc_toggle title=”How do I know which product size to purchase?”]All our product sizes are described on the website, however if you need further information or help regarding sizes please email us on email@example.com[/vc_toggle][vc_toggle title=”How can I pay for my order?”]We have various methods for payment. A payment can be made pay via our online secure payment system “Payfast” or alternatively via direct bank transfer.
Our bank details are as follows:
Account name: The Cats Pyjamas (PTY) LTD
Bank Name: First National Bank
Account Number: 62536949590
Branch Code: 201909[/vc_toggle][vc_toggle title=”When will you require payment for my order?”]Once you have selected your product you will then proceed to check out. At check out you will then be prompted to make full payment in order for us to process your order. You will have the option to pay via bank transfer or via our online payment gateway. You will then receive an email from us confirming your order number for your purchase. Once we receive your proof of payment and/or the payment has reflected in our account.
If you have ordered a personalised or customised product we will then send you a layout via email for your approval. Your order will then take approximately 5 – 7 working days to be delivered to you once approved (excluding wallpaper). When your order has been collected by our courier you will then be notified by email confirming your delivery is on the way.[/vc_toggle][vc_toggle title=”How will I know everything has worked when placing my order?”]As soon as your order has been successful you will receive an email confirming your order has gone through and you will receive an order confirmation email from us with your order number. Please do keep this is in a safe place. If you have not received this email within a couple of hours, please do not hesitate to contact us at firstname.lastname@example.org[/vc_toggle][/vc_column][/vc_row]